About Premium Guarantee
Prime Garantie is a national provider of extended warranties across Canada.
Your Guarantee at Novair
Guarantees tailored to each series
Novair heat pumps are covered by a manufacturer's warranty specific to their series. Hyper Heat Series models have a 10-year warranty on the compressor, parts, and labor. Polar Series models are covered by a 10-year warranty on the compressor and parts.

An authorized installer is required to register your warranty and provide you with the warranty contract.
Expertise that protects your investment
No one knows your equipment better than we do. No other company is better positioned to provide the parts and labor services you need when you need them. Invest now in the best possible protection with an extended warranty, and we'll stand behind you and your equipment for as long as your warranty lasts.
Questions? We are at your service.
(855) 595-6302
service@primewarranty.ca
primewarranty.ca
230 Rue de Martigny, Suite 7 Saint-Jérôme QC J7Y 2G3
Your Prime extended warranty is simple.
HVAC repairs are typically expensive. With Prime protection, you pay only a one-time fee at the time of purchase. There are no deductibles or hidden charges when you make a claim.
A simple and quick service in case of a problem
Our professional service is reliable and accessible with a simple phone call. If any equipment malfunctions, repairs are covered under your chosen plan. Simply contact the distributor or contractor from whom you purchased the product to request a service call. We'll take care of the rest.
Coverage according to your warranty
Covered repairs depend on your Novair heat pump series. Hyper Heat models include a 10-year warranty on the compressor, parts, and labor. Polar models include a 10-year warranty on the compressor and parts.
Full Insurance
Prime's warranty programs are underwritten by A-rated insurers, ensuring a high level of security and stability. Therefore, if your distributor or contractor were to close down, you would still be covered for the full term.
Reasons to choose Prime
Enjoy the peace of mind that only we can offer you.
You are not immune to malfunctions, whether they result from mechanical failure or normal wear and tear. Novair heat pumps are covered by a warranty of up to 10 years. Hyper Heat models include 10-year coverage on the compressor, parts, and labor, while Polar models include a 10-year warranty on the compressor and parts.
Why choose a Prime protection plan?
This type of guarantee is an added value for owners, combining security, resale value and hassle-free living.
- Hyper Heat models are covered for 10 years on the compressor, parts and labor.
- Polar models are covered for 10 years on the compressor and parts.
- You are protected from costly repairs for the entire duration of your plan.
- Repairs are carried out according to the specific guidelines of the manufacturers.
- Our plans are transferable between owners should you decide to sell your property.
