Frequently Asked Questions

What warranty does Novair offer on its heat pumps in Quebec?

Novair Québec offers a ten-year warranty on parts as well as an optional ten-year warranty on labor when the installation is carried out by a Novair certified installer.

This coverage ensures compliant commissioning, unit registration and lasting protection against unforeseen events.

For warranty details, contact a Novair installer in your area.

What is the energy efficiency of Novair heat pumps in Quebec?

Novair systems are designed to offer high efficiency during winter heating and summer cooling, taking into account the Quebec climate.

Depending on the dwelling and its use, the typical costs observed are as follows.

Average costs:

• Approximately six hundred dollars a year for heating and air conditioning
• Approximately one hundred and twenty dollars per month during the coldest months
• Approximately one dollar per day per indoor unit in cooling mode

In many homes, the investment pays for itself in two to three years depending on the size of the house and local climate variations.

Does Novair sell directly to property owners in Quebec?

Non.

Novair Québec does not sell directly to individuals.

Heat pumps must be installed by a certified HVAC professional to ensure electrical safety, refrigerant handling, compliance of work, and eligibility for warranty and provincial subsidies.

We can refer you to a certified Novair installer in Montreal or your area.

What is a heat pump for cold climates?

A cold climate heat pump is designed to maintain reliable heating capacity even below zero, which is essential for Quebec winters.

Main features:

• Stable heating between -25 and -30 degrees Celsius
• Intelligent defrost cycle
• Variable speed compressor
• Heated defrost tray
• High coefficient of performance at low temperature

What is a hybrid heating system?

A hybrid system combines a Novair heat pump and an existing furnace powered by gas, electricity or oil.

The system automatically selects the most efficient heat source based on the outside temperature.

Benefits:

• Reduction in heating costs
• Optimal performance in extreme cold
• Opportunity to qualify for provincial and federal subsidies
• No major modifications to the existing conduit network

Are all heat pumps certified to operate at minus thirty degrees equivalent?

Non.

The mention of minus thirty degrees varies greatly between manufacturers.

To make a proper comparison, you need to check:

• The actual capacity at minus fifteen degrees and minus twenty-five degrees
• The COP at low temperature
• Defrosting frequency
• Inverter modulation
• Data verified by AHRI

Novair publishes verifiable data to help Quebec homeowners make an informed choice.

Why choose Novair for an installation in Montreal or Quebec?

Owners choose Novair Québec for several reasons.

Benefits:

• Ten-year parts and labor warranty
• Excellent performance in cold climates
• Heated tray included
• Competitive prices in the Quebec market
• Rapid availability of parts in Canadian warehouses
• Provincial network of certified installers
• Local and simplified technical service

What technical criteria should be checked before buying a heat pump in Quebec?

Priority specifications:

• Capacity retention at -15 degrees and -25 degrees Celsius
• COP at 5 degrees Fahrenheit -15 degrees Celsius
• HSPF2 and SEER2 ratings
• Noise level of the indoor and outdoor units
• Compressor modulation amplitude
• Defrosting logic
• Type of refrigerant used

Where to buy a Novair heat pump in Quebec?

Novair products are distributed exclusively through certified installers in the province.

No direct sales to the owner.

Contact us to obtain a list of available installers in Montreal, Laval, Longueuil, South Shore, North Shore, Quebec City or Gatineau.

How do Novair heat pumps perform during Quebec winters?

The Ultra Heat and Hyper Heat series ensure stable heating even during cold spells.

Strengths in cold climates:

• Reliable heating down to minus thirty-five degrees Celsius, depending on the model.
• Optimized defrost cycle
• Heated tray included to prevent ice buildup
• Reduced energy consumption under partial load
• Stable performance in cold regions such as Montreal, Quebec City, Saguenay and the Outaouais